Firstar 'Bond' Quarter Zip Long Sleeve Pullover
Firstar 'Bond' Quarter Zip Long Sleeve Pullover
$14.97
$64.99
You save: $50.02

BBCOR Bats

0 Items in Cart

(888) 945-4295

GoalieMonkey.com Website Contact Information
Warehouse Mailing Address: Online Customer Service Hours (Customer Service will be CLOSED 1pm Pacific on New Year's Eve and CLOSED New Year's Day) :
GoalieMonkey.com® (web sales only)
1550 Magnolia Ave., Ste. 101
Corona, CA 92879
Monday - Friday: 6:30a.m. - 6:00p.m. Pacific
Saturday: 6:30a.m. - 3:00p.m. Pacific
Sunday: CLOSED
Customer Service:
International Orders:
Canadian Orders:
Warranty:
888 945 4295
951 479 4545
951 479 4545
951 271 4159
Click here to email goalie@monkeysports.com
Click here to email regarding International Orders
Click here to email regarding Canadian Orders
Click here to email the Warranty Department
Due to the high volume of e-mails received daily, please expect a delayed response.
All urgent matters, such as Order Changes and Order Cancellations should be done via telephone, NOT e-mail.
GoalieMonkey Best Price Guarantee
At GoalieMonkey.com we have the largest selection of goalie equipment equipment and best pricing in the industry. If for some reason you've found an advertised price from one of our specified competitors, that is lower than any identical product currently in stock that we sell on GoalieMonkey.com (even if it is only a $.01 lower) - we'll beat their advertised price by 5%! This policy does not extend to orders with coupons or products that are covered by a manufacturer's Minimum Advertised Price policy. Requests for Price Matching must be made at the time an order is placed using the method described below; requests for Price Matches over the phone will not be honored. Requests for Price Matching must be made for the identical product (this includes, but is not limited to: size, width, color, pattern, etc.).

To apply for a price adjustment, please follow these three easy steps:

1) Add the products that you would like to price match to your shopping cart
2) Enclose the competitor's product page address (URL) and the price in the comments box of your order (see example below)
3) Fill out the order form and submit your order!

We will verify the price and modify your order if all conditions are satisfied. If the price match is denied, we will contact you for further instruction.
Choosing A Shipping Method:
Delivery times are calculated in business days. Weekends, holidays and the day of shipment does NOT count towards the delivery time. (i.e. if we ship on Friday a 2nd day shipping package, the arrival date will be the following Tuesday.)

Billing Discrepancies:
Please be advised that Orders with Different Bill to and Ship to Addresses, Card Holder Name Different than Name on Order, or other issues may be subject to delays due to our strict verification process. You may receive a call to confirm information before order is shipped.


Standard Shipping Methods Delivery Time Starting at:
Standard Shipping 5-7 Business Days
$9.99
Express Shipping Methods Delivery Time  
3 Day Shipping 3 Business Days Real-Time Shipping Quote 
2 Day Shipping 2 Business Days Real-Time Shipping Quote
Next Day Shipping 1 Business Day Real-Time Shipping Quote
Next Day Saturday Shipping
1 Business Day Real-Time Shipping Quote
Please Note: Orders shipping to Alaska, Hawaii and US Territories will incur an additional $5 shipping charge
In some cases these rates are estimates and shipping cost may need to be adjusted. We will notify you prior to shipment.

The GoalieMonkey.com® Warehouse is located in Southern California, so choose your shipping times accordingly STANDARD SHIPPING ORDERS MAY TAKE UP TO 48 HOURS TO PROCESS. If you absolutely need it by a certain day then choose one of the air services.
The above charges are per shipping box. For larger orders we will e-mail you a shipping quote.


Express Orders:
All EXPRESS orders placed prior to 11:00 a.m. PST will usually ship that same day (assuming all items are in-stock). Any order placed after 11:00 a.m. on Friday will be shipped the following non-holiday Monday.

Pickups:
Orders leaving GoalieMonkey.com® are picked up Mondays through Fridays only. Overnight orders that ship on Friday will be delivered the following Monday, unless you choose the Saturday delivery option.

Shipping To P.O. Boxes:
Our default carrier, UPS, will not ship to PO Boxes, please use a physical street address. Orders that are refused will be charged the original shipping plus return shipping to us and a 5% re-stocking fee. Orders shipped via UPS are subject to the 'Terms and Conditions of Service' as detailed on UPS.com.

Address Changes:
Please verify the accuracy of your shipping address before submitting your order; a fee of $14 per package will be assessed for each address change once the order has left our Warehouse.

Shipping To Canada:
For Information on shipping to Canada, pleas Click Here.




Standard Return Policy:
We want you to feel completely satisfied with your purchase. If for any reason you are not satisfied, you may return an item covered by our Standard Return Policy within 150 days from the original date of purchase. Items that are returned within 14 days of receipt will not incur a restocking fee. Items that are being returned must be in new and unused condition. Additionally all original boxes, bags, packaging and literature must be in new condition and included with the returned product. Please make sure the items you wish to return meet these criteria prior to proceeding. If you purchase multiple sizes of the same product (i.e. skates in 6.0, 7.0 & 7.5) and choose to return some, but not all products, you will be responsible for a 10% restocking fee even if it is returned within 14 days of receipt. Other restrictions may apply. To help maintain our 100% customer satisfaction guarantee, most merchandise purchased from GoalieMonkey.com® may be returned within 150 days for a partial refund (purchase price minus 10% restocking fee). Products returned within 14 days of receipt will not incur a restocking fee. All product returns require a Return Authorization Number. Items purchased from GoalieMonkey.com are not eligible for returns or exchanges at our retail locations. Items purchased from a MonkeySports SuperStore may only be returned or exchanged at a MonkeySports SuperStore. The return policy for our MonkeySports SuperStores differs from our website, please contact the nearest MonkeySports SuperStore for additional details.

Limited Return Policy:
Items that are purchased under our Limited Return Policy may be exchanged or returned for store credit within 14 days of delivery. Items that are being returned must be in new and unused condition. Additionally all original boxes, bags, packaging and literature must be in new condition and included with the returned product. Please make sure the items you wish to return meet these criteria prior to proceeding. Other restrictions may apply.

Items Not Eligible for Return:
Although we have a very flexible return policy on most of the items we sell, there are some exceptions. The following items may not be returned under any circumstances:

- Jocks & Undergarments - Due to the personal nature of the product
- Mouthguards - Due to hygenic reasons
- Special Orders, Custom Orders, Team Orders or other Special Accommodations
- Customized Products - This includes jerseys with personalization
- Blemished Products
- Mystery Products
- Daily Deal Products (price ending in $XX.97)

Return Information About Specific Items:
Sharpened Skates are NOT Exchangeable or Returnable. Do not sharpen skates until you are sure that they fit correctly. Custom Orders, Special Orders, Team Orders, or Other Special Accommodations are NOT returnable or exchangeable for any reason. Jocks/Undergarments are Non-Returnable/Non-Exchangeable for ANY reason.

How To Return An Item:

    Step 1: Please call 1 888 945 4295 to obtain a Return Authorization (RA) Number. We will NOT accept any returns without an Return Authorization Number. All Packages without an Authorized Return Number will be refused!

    Step 2: Fill out a Return & Exchange Form, please Click Here to print out the form. The form is in PDF format. If you don't have Adobe Reader installed, Click here to download Adobe Reader for free.

    Step 3:
    Return the item with its original packaging to:

      GoalieMonkey.com Returns Dept.
      1550 Magnolia Ave #101
      Corona, CA 92879

    Step 4:
    Please write the RA Number clearly on the outside of the box, following the instructions below:

      Please do not attach or tape any Shipping Label Directly on a Skate Box or Shoe Box. Doing so will result in the exchange being denied. Please do not use a Shoe Box as your shipping box. Doing so will result in the exchange being denied. At GoalieMonkey.com® we do not sell used merchandise and we would not want to give other customers the impression that we do by the sight of used packaging.

We Will Not Accept Returns With Shipping Labels Attached Directly To Product Packaging:



Exchanges:
GoalieMonkey.com® will gladly accept exchanges on all non-clearance products within 150 days of purchase. Please contact us for return/exchange information. Customer must pay for shipping both directions. We will not accept exchanges on custom goalie equipment or clearance items.

Refunds:
We will waive the restocking fee if an eligible product is returned to GoalieMonkey within 14 days of delivery; after this all other returns will be subject to a 5% restocking fee. Please view our Return Policy for a list of what is considered ineligible for Return. The customer is responsible for the actual price of shipping even if the shipping was free or discounted. In some cases the actual price of shipping may exceed the amount originally charged for shipping. Refunds are limited to the cost of merchandise only, we do not issue refunds for the price of shipping in any case.

Example: If a customer placed an order for $549.99 that includes free ground shipping and chooses to return the entire order after 14 days, the customer would be responsible for a restocking fee of 5% ($27.50) and the cost of ground shipping ($17.99), resulting in a refund of $504.50. If the customer returned the equipment within 14 days of receipt, only a shipping charge of $11.99 would be deducted from the refund.
 

Returns on Order With Free Shipping

Returned

Within 14 Days
After 14 Days
Returned Product
$549.99 $549.99
Restocking Fee
Waived -$27.50
Free Shipping
-$17.99 -$17.99
Total Refund
$532.00 $504.50

Returns on Order With Paid Shipping

Returned

Within 14 Days
After 14 Days
Returned Product
$549.99 $549.99
Restocking Fee
Waived -$27.50
Total Refund
$549.99 $522.49

We will process your refund within 7 days of receipt. Please allow up to 2 billing cycles for the credit to appear on your credit statement. Exchanges for other product or requests for store credit will not be assessed a restocking fee.

Express Exchange:
Express service is available for a $5 service charge. If upon receipt of products the customer desires a new item sent out immediately then the express service is for you. We can charge your credit card for the new item plus shipping (there is no Free Shipping on exchanges); then, when the original item is received, we will refund you the full price of the original item.

Clearance / Closeout Items:
ALL SALES ARE FINAL. Clearance items can NOT be returned or exchanged. All clearance or closeout items have limited quantities and are sold on a first-come, first-serve basis. Clearance Leg Pads may be exchanged within 30 days of purchase for an item of the same type.

Custom Items:
Custom Items are not eligible for Returns or Refunds.

All products sold by GoalieMonkey.com® are brand new, first quality (unless otherwise noted) with full factory warranties. Please check all items upon receipt, if there is a problem with your order please contact customer service as soon as possible. NO returns will be accepted of used items! All tags must be attached and original packaging must be included with returned items.

We will process your refund within 7 days of receipt. Please allow up to 2 billing cycles for the credit to appear on your credit statement.


Accepted Forms of Payment
We accept: Visa, Master Card, American Express, Discover credit cards, PayPal, and United States Postal Service Money Orders.
PLEASE NOTE: We do NOT currently accept gift cards
The customer is responsible for all customs, duties, and taxes of home country on all international orders. When delivered, the delivery person may require an additional payment or you may be billed. This is amount due is the duties and/or customs brokerage fee...this is NOT a shipping charge. Please check your local rules and regulations prior to ordering for the amount of these charges.

Due to Manufacturers Restrictions a limited number of Products may not be available for International Shipping.

INTERNATIONAL: Orders can be placed via online, phone, e-mail or fax.

PHONE: 951 271 4159

FAX: 951 271 4153 (please include item description, size, color, shipping address, billing address, Credit Card information & contact phone #)

EMAIL: Click here to email regarding International Orders

GoalieMonkey.com® Online Store ships anywhere in the world.

The shipping charges quoted on the web site are estimates only. We will e-mail you the actual charge after we receive your order.

GoalieMonkey.com® is dedicated to giving our International customers the very best shipping rates possible. These rates are guidelines used by GoalieMonkey.com® customer service and can vary for remote locations. Please note that as the number of items ordered and number boxed items increase, so does the shipping rates. To ensure your shipping rate, please place your order and immediately call 951-271-4159 and speak with one of our customer service agents.
Money Orders
GoalieMonkey.com® accepts United States Postal Service Money Orders only. To place an order for payment by USPS Money Order, please call customer service to place your order first. Please include your order number or a copy of your invoice with your payment and send it to:

MonkeySports.com
ATTN: Accounting (Goalie Order #_______)
1550 Magnolia Ave. #101, Corona, CA 92879


Please fill in your order number so we may process your order quickly.
Pricing Policy
Price Protection: Due to the unpredictable nature of the sporting goods market, we cannot offer price protection credits on merchandise previously purchased on our site. Prices are subject to change at any time without notice based on a combination of factors that are generally out of our control. They are usually dictated by market and availability conditions and/or by the manufacturers themselves and are often as likely to increase as they are to decrease. Once you have completed your purchase, the price you pay remains unchanged regardless of whether the price on our site has since increased or decreased. Please rest assured that we are offering you, our valued customers, the best possible price we can based on our real-time cost for the merchandise at that time.

Pricing Error: Despite our best efforts to advertise prices appropriately, some items may be advertised incorrectly due to a typographical error. We reserve the right to refuse or cancel an order for an item that was priced incorrectly, whether it has been confirmed, charged, and even shipped. If an order is refused after it was shipped due to a pricing error, we may issue a charge to reconcile the price difference. The pricing posted on our website may not always be identical to those found on some price comparison shopping websites. Prices listed on most price comparison websites may take up to 24 hours to update and match our site.

Custom Orders
GoalieMonkey.com® takes custom goalie orders under the following circumstances:
  • Custom equipment can not be returned for ANY reason
  • Customer will pay for all incurred shipping charges
  • All custom orders must be paid in-full before the order is placed
  • Before the order is placed, a "custom number" must be issued from Goalie Monkey
  • For any custom goal equipment orders or questions, please call 888 945 4295
Disclaimer
Every effort has been made to provide our customers with the most accurate information possible. However, this site is provided by GoalieMonkey.com® on an "as is" basis. Errors are subject to correction. Pricing and availability are subject to change without notice.